Service Agreement & Booking Terms

Payment is due on the day of service unless another arrangement is confirmed in writing. A valid payment method is required to reserve a booking. By booking a service, you authorize Kept Clean KC to charge your approved payment method for completed services, approved add-ons, and any applicable cancellation or lockout fees.

• A card on file is required to reserve services.
• Receipts are sent after payment is processed.
• If a payment fails, future services may be paused until the balance is resolved.
• If the home's size, condition, access, or requested scope materially differs from the information used for the quote, Kept Clean KC will explain and obtain approval for any price or scope adjustment before continuing.

We understand plans change. Please provide at least 48 hours' notice if you need to cancel or reschedule.

• At least 48 hours' notice: no fee.
• Less than 48 hours' notice: 50% of the scheduled service price may be charged.
• Same-day cancellation: up to 100% of the scheduled service price may be charged.
• Fees may be waived for genuine emergencies at Kept Clean KC's discretion.
• Kept Clean KC may reschedule for severe weather, unsafe conditions, illness, staffing emergencies, or circumstances outside reasonable control, and will communicate as soon as possible.

Please make sure we can safely access your home during your scheduled arrival window.

• Customers are responsible for providing accurate access, parking, gate, alarm, key, and pet instructions before service.
• If access is unavailable, the team will attempt the documented contact method.
• If access is not resolved within 15 minutes, the appointment may be treated as a lockout.
• A lockout/no-access appointment may be charged up to 100% of the scheduled service price.
• The team will never force entry or use an unsafe access method.
• Customers should update Kept Clean KC promptly when access instructions change.

Your quote is based on the home details and condition shared during booking.

• Standard Clean provides routine maintenance cleaning of accessible areas.
• Initial Deep Clean provides a more detailed reset before recurring service.
• Interior ovens, refrigerators, cabinets/drawers, interior windows, blinds, wall washing, laundry, organizing, carpet shampooing, moving heavy furniture, post-construction cleaning, and specialty work are not included unless specifically booked.
• Please pick up clothing, toys, dishes, excessive clutter, and personal items before arrival so the team can focus on cleaning.
• If conditions or scope are materially different from the booking details, the team may pause and contact the customer before continuing.

We love pets and want to keep them safe.

• Customers must disclose pets before service.
• Customers are responsible for securing aggressive, anxious, territorial, or escape-prone pets.
• The team cannot feed, medicate, walk, or manage pets.
• Kept Clean KC may skip an area or pause service if a pet creates a safety concern.

We care for your home as if it were our own. If you believe something was damaged during service, please let us know promptly so we can review it fairly and respond quickly.

• Report suspected damage within 24 hours whenever possible.
• Kept Clean KC will review service notes and available documentation.
• Kept Clean KC is not responsible for pre-existing damage, normal wear, improperly installed fixtures, unstable or fragile items, or items that cannot reasonably be cleaned safely.
• Customers should secure or identify fragile, irreplaceable, sentimental, or high-value items before service.
• Repairs, replacements, credits, or insurance decisions may only be approved by Kept Clean KC management.

To protect our clients and team, Kept Clean KC may pause, modify, or decline service when conditions are unsafe or outside the booked scope.

• We do not provide biohazard cleanup, pest control, mold remediation, hazardous-material cleanup, severe pet-waste cleanup, illegal-drug cleanup, or unsafe work.
• The team may stop work for water leaks, electrical hazards, gas odors, fire/smoke risks, unsecured firearms, aggressive animals, unsafe structures, or threatening conduct.
• The team will not climb on furniture, countertops, or unsafe ladders.
• Charges may apply when service is interrupted by unsafe or undisclosed conditions.

• Customer information is used only to schedule, provide, support, and bill for services.
• Home-access information is protected and shared only with team members who need it to complete the service.
• Customers should secure cash, jewelry, medications, firearms, and valuables before service.
• The team follows documented entry and lock-up instructions.