Policies
Privacy Policy
How we collect, use, and protect your information and your home.
Information we collect
- Contact details you provide: name, email address, phone number, and service address.
- Home details used to price and plan your service, such as square footage, rooms, pets, and condition notes.
- Access instructions such as gate, alarm, parking, and entry details.
- Service history, notes, photos, and feedback tied to your appointments.
- Basic technical information such as device and browser data and IP address when you accept booking terms.
How we use your information
- To schedule, provide, support, and bill for your cleaning services.
- To send appointment confirmations, reminders, receipts, and service follow-ups by email or in-app push notification.
- To document your acceptance of the Service Agreement & Booking Terms.
- To improve service quality, resolve concerns, and maintain safe working conditions.
How we protect home-access information
- Access details are shared only with team members who need them to complete your service.
- The team follows documented entry and lock-up instructions on every visit.
- Please update Kept Clean KC promptly when access instructions change.
- We recommend securing cash, jewelry, medications, firearms, and valuables before service.
Sharing
- We do not sell your personal information.
- We share information only with service providers who help us operate, such as scheduling, email delivery, and payment processing.
- We may disclose information when required by law or to protect the safety of clients or team members.
Your choices
- Manage notification preferences and home details in the Client Portal.
- Request a copy, correction, or deletion of your information by contacting us.
- Closing your account removes your details from active scheduling, subject to records we must retain.